All Systems Operational
Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Insights Application Not Loading - Blank Screen
Resolved - The underlying issue has been resolved for Insights, and the Care Team has verified all reports/dashboards/agent vues are loading at this time in IZ0 and IZ1.
Nov 13, 08:30 UTC
Identified - We've identified the underlying issue that is causing the reporting end-point to be unresponsive/only load a blank page in the application. We're in the process of getting things corrected and will share another update when there is full restoration to Insights.
Nov 13, 07:45 UTC
Investigating - We're aware of an ongoing issue with the Sharpen Insights application suite - where navigating in-app, loading a saved Dashboard link, etc results in a blank white screen for all users. The issue has been reproduced by our Care Team in both IZ0 and IZ1 portions of our infrastructure. We're working to identify the underlying issue, and will share additional details as more information becomes available.
Nov 13, 06:54 UTC
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
AI Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 UTC
Scheduled - We will be undergoing planned maintenance for our AI services between 7:00 AM and 9:00 AM EST. Delays leveraging AI services such as Summary and Sentiment may be experienced during the maintenance, but no messages will be lost.
Nov 7, 19:59 UTC
Nov 7, 2024
Service Interruption - Sharpen Application Suite (IZ1)
Resolved - Transitioning to a resolved status, as all systems are back up and running - and we have full redundancy restored at the infrastructure level.

A root-cause analysis report is being compiled at this time by our Development/Operations resources and the vendor (AWS), and will be sent out via cases that were opened with the Care Team when it is finalized.
Nov 7, 18:27 UTC
Monitoring - Our Dev Team verified that all services auto-recovered after the database failover completed - and that full service availability has returned to the application. Any users experiencing continued symptoms with inbound call handling/alerting or outbound calling difficulty should log out and back into the application.

Please reach out to the Care Team if continued impact is encountered. We're actively monitoring our infrastructure at this time, and have engaged with Amazon Web Services to identify root-cause of the availability/restart issue.
Nov 7, 18:08 UTC
Investigating - At approximately 12:45PM Eastern, our infrastructure team received an alert tied to Database availability. Services have automatically failed over to our backup infrastructure, and we're actively investigating the underlying cause - while performing additional process/app validations.
Nov 7, 17:56 UTC
Nov 6, 2024
Application Login Slowness - IZ1
Resolved - The underlying issue within our Infrastructure was identified and corrected.

Login behavior is back to a fully operational status. If any users are still encountering problems at this time - have them fully log out of the application, then log back in (to force their browser session to pull an updated session configuration).
Nov 6, 14:00 UTC
Investigating - Customers running within our IZ1 infrastructure may notice delays with getting logged into the application. Upon navigating to app.iz1.sharpen.cx, it is taking upwards of 30 seconds for a login attempt to complete. Users may also experience delays with navigating between pages/toolsets in the Admin application.
Nov 6, 13:52 UTC
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