All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Enhancements Maintenance Jun 11, 2025 01:00-03:00 UTC

On Tuesday, June 10th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. No disruptions are expected during this time. Should you experience extended disruptions to service, please contact our Care team at support@sharpencx.com or 855-249-3357 option 2. We appreciate your understanding as we work to improve our systems.
Posted on Jun 06, 2025 - 20:51 UTC

System Enhancements Maintenance Jun 12, 2025 01:00-03:00 UTC

On Wednesday, June 11th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. No disruptions are expected during this time. Should you experience extended disruptions to service, please contact our Care team at support@sharpencx.com or 855-249-3357 option 2. We appreciate your understanding as we work to improve our systems.
Posted on Jun 06, 2025 - 20:53 UTC

System Enhancements Maintenance Jun 13, 2025 01:00-03:00 UTC

On Thursday, June 12th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. During this time, you may experience brief, intermittent disruptions to service. We appreciate your understanding as we work to improve our systems.
Posted on Jun 06, 2025 - 20:54 UTC
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
IZ1 Sharpen Q Disruption
Resolved - This incident has been resolved.
Jun 3, 17:11 UTC
Monitoring - We have observed stability in Sharpen Q Phone and call connectivity. We will continue to monitor the sustained recovery.
Jun 3, 17:01 UTC
Update - All Sharpen Q Phone connection issues have been resolved. We are investigating potential remaining issues based on other supporting infrastructure telemetry data.
Jun 3, 16:48 UTC
Update - We have identified all appropriate corrective actions and are in progress with executing them. We expect resolution shortly.
Jun 3, 16:41 UTC
Update - We are seeing additional disruption to outbound dialing from desk phones. We have isolated the fault and are working through corrective actions now.
Jun 3, 16:23 UTC
Update - We are executing a fix for the remaining impacted users. Some users may experience a one time disconnect if they are on an active call. While this impact is not desired, it is necessary to fully restore the expected state of the supporting resources.
Jun 3, 16:07 UTC
Identified - We have observed some continued impact to Sharpen Q Phone connections for a subset of users. We have corrective actions identified and will be executing them shortly.
Jun 3, 16:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If your users are still experiencing Sharpen Q Phone connection issues, it is advised that they log out and back in to re-establish a successful connection.
Jun 3, 15:45 UTC
Identified - We have identified the issue and are in progress with executing corrective actions.
Jun 3, 15:26 UTC
Investigating - We are aware of an issue which may be impacting some customers leveraging the IZ1 (app.iz1.sharpen.cx) environment. Some users may be experiencing disconnects, unexpected dead air, or failed outbound calls. We have all necessary resources engaged and are working to resolve the issue as soon as possible.
Jun 3, 15:19 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Call Connection Issues in IZ1
Resolved - The issue impacting inbound call handling in the IZ1 region has been fully resolved. Call traffic is operating normally, and no further disruptions are expected.
Thank you for your patience while we worked to restore service.
May 30, 20:03 UTC
Monitoring - Inbound call handling in the IZ1 region has recovered, and normal service has resumed. We are continuing to monitor the platform to ensure continued stability. No further impact is expected at this time.
May 30, 19:48 UTC
Identified - Initial efforts have led to a recovery in busy signals for inbound calls in the IZ1 region. However, a smaller percentage of calls may still experience intermittent delays when connecting. Our team is still diligently working to correct the issue.
May 30, 19:45 UTC
Investigating - We are currently investigating an issue impacting inbound call handling in the IZ1 region. Callers may experience intermittent delays connecting or experience a busy signal.
May 30, 19:25 UTC
May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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