All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Sporadic Logic+ Routing - Dropping Calls
Resolved - This issue has now been fully resolved as of 12:32PM Eastern for IZ0 (resolved at 12:28PM Eastern for IZ1). Validation test calls have confirmed that Inbound routes engaging Logic+ are fully operational. We're continuing to monitor the system. Please engage the Care Team if you're seeing any lingering misbehavior associated to Inbound Logic+ routing.
Jun 27, 16:41 UTC
Update - The hot-fix corrective action has been pushed to our IZ1 infrastructure, and validation test calls have confirmed in-place recovery. Previously impacted routes should now be routing as expected.

We're in the process of pushing the same hot-fix to IZ0 now.
Jun 27, 16:30 UTC
Identified - We've identified an infrastructure discrepancy, where Inbound call-routing servers are not able to properly reference/interact with the Logic+ service end-point. We're taking steps to correct this issue via a hot-fix, and will perform validation testing shortly after (to confirm previously non-working Inbound routes have their service restored).
Jun 27, 16:17 UTC
Investigating - We're aware are of an issue, where certain Inbound Routes are encountering a mapping issue with Logic+. Inbound calls to an impacted number may experience an unexpected disconnect.

We're actively troubleshooting the issue and will post additional information to the status page as more details become available.
Jun 27, 15:10 UTC
System Enhancements Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 08:00 UTC
Scheduled - On Friday, June 27th, at 4:00 AM EDT, we are performing this essential maintenance to enable extended scalability of our platform and to introduce enhanced AI capabilities. This update is expected to last approximately 2 hours. During this window, you may experience brief interruptions in service. We appreciate your understanding as we work to improve your experience.

If any sustained disruption is experienced beyond the maintenance window, please reach out to us at 855.249.3357, option 2, or open a request at support.sharpencx.com
Jun 25, 16:52 UTC
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Sharpen Q slowness (IZ1)
Resolved - This incident has been resolved.
Jun 17, 17:18 UTC
Update - We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.
Jun 17, 17:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 15:54 UTC
Update - We have isolated the fault zone and are organizing next steps to correct the issue.
Jun 17, 15:34 UTC
Investigating - Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.
Jun 17, 15:19 UTC
Public dashboard pages rendering blank white screen (IZ1)
Resolved - We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.
Jun 17, 15:15 UTC
Update - Our Dev Team has identified the underlying issue; which is causing resource directories to not be referenced properly for the Insights application (impacting Public dashboard URLs, the editor interface, etc).

We're in the process of performing a hot-fix to restore functionality. Additional information will be shared as soon as recovery has been established.
Jun 17, 14:28 UTC
Investigating - We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.
Jun 17, 13:22 UTC
Jun 16, 2025

No incidents reported.

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