Sharpen Q interruption

Incident Report for Sharpen

Resolved

This incident has been fully resolved

Posted May 14, 2022 - 03:15 UTC

Monitoring

Sharpen Q phone operation has been restored. We are monitoring for full recovery.

Posted May 14, 2022 - 01:46 UTC

Update

We have implemented a partial fix which has restored the core functionality to Sharpen Q. Sharpen Q phone webRTC soft phone remains impacted as we continue to work through a fix.

Posted May 14, 2022 - 01:39 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 14, 2022 - 01:24 UTC

Identified

We have identified the issue and are working to implement a fix

Posted May 14, 2022 - 01:04 UTC

Update

We are continuing to investigate this issue.

Posted May 14, 2022 - 00:59 UTC

Investigating

We are aware of an issue impacting some Sharpen Q functions. We are actively engaged to resolve impact as soon as possible.

Posted May 14, 2022 - 00:58 UTC

This incident affected: Isolation Zone 0 (Sharpen Q) and Isolation Zone 1 (Sharpen Q).