Agents unable to place or receive calls

Incident Report for Sharpen

Resolved

This issue has been resolved. Agents who are still showing Disconnected or having trouble placing or receiving calls should log out of Sharpen and log back in. If the issue continues after logging back in, please contact Sharpen Care.

Posted Nov 04, 2026 - 19:09 UTC

Investigating

We're investigating an issue affecting calling for some users. Agents may show Disconnected or be unable to place or receive calls. We'll provide an update as soon as we have more information.

Posted Nov 04, 2026 - 18:58 UTC

This incident affected: Isolation Zone 1 (app.iz1.sharpen.cx).