All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
99.98 % uptime
Today
app.iz1.sharpen.cx Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.98 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
99.92 % uptime
Today
Outbound Voice Operational
90 days ago
99.98 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Points of Delivery Operational
Virginia Operational
Points of Presence Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal Operational
Email Requests Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
IZ1 Application and Routing Issues
Resolved - Validation testing performed across the application suite has confirmed recovery to all impacted systems. In the event you are still encountering lingering effects tied to interaction routing, WebRTC connectivity problems, or an inability to access a specific configuration page within the app - please reach out to our Care Team for further assistance!
May 7, 18:03 UTC
Monitoring - The corrective action has been deployed in our infrastructure, and all identified service fault-zones have been addressed. Insights reporting, call routing, and WebRTC connection are now responsive and behaving in the expected fashion.

We're actively monitoring with our engineering team. If you're continuing to see impact, please reach out to the Care Team via your existing support case!
May 7, 17:41 UTC
Identified - Our engineering teams are actively working through corrective actions, and further status updates will be provided as a resolution timeline is established.
May 7, 17:18 UTC
Investigating - Our engineering teams are aware of an infrastructure issue that is impacting call routing, WebRTC connectivity for users, and various page navigation efforts (Insights, Admin pages, Logic configuration editors, etc).

We have pin-pointed the fault zone and have all necessary resources engaged to restore services as quickly as possible.
May 7, 17:16 UTC
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage