Sharpen Status

All Systems Operational

Isolation Zone 0 Operational

app.sharpencx.com Operational

API Operational

CX Operational

Sharpen Q Operational

Dashboards Operational

Insights Operational

SIP Registration Operational

Inbound Voice Operational

Outbound Voice Operational

Chat Operational

Email Operational

Fax Operational

SMS Operational

Isolation Zone 1 Operational

app.iz1.sharpen.cx Operational

API Operational

CX Operational

Sharpen Q Operational

Dashboards Operational

Insights Operational

SIP Registration Operational

Inbound Voice Operational

Outbound Voice Operational

Chat Operational

Email Operational

Fax Operational

SMS Operational

Points of Delivery Operational

Virginia Operational

Points of Presence Operational

Oregon Operational

Ireland Operational

Singapore Operational

Sydney Operational

São Paulo Operational

Mumbai Operational

Virginia Operational

SharpenCare Service Desk Operational

Service Desk Portal Operational

Email Requests Operational

Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Voicemail maintenance (IZ1) Apr 25, 2024 01:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 2024 - 20:31 UTC

Scheduled - We will be updating our IP Phone registration hosts in Isolation Zone 1. Temporary disruptions to voicemail services, including leaving voicemails, checking voicemails, and adjusting greetings, are expected during this time.
Apr 23, 2024 - 14:35 UTC

Past Incidents

Apr 25, 2024

Certain Icons not loading within Sharpen application

Resolved - This incident has been resolved.
Apr 25, 21:22 UTC

Monitoring - This issue has been corrected and we are continuing to monitor. If impact is still observed, please log out of the Sharpen application and log back in.
Apr 25, 21:07 UTC

Update - We are continuing to work with our vendor on a fix to address this issue.
Apr 25, 20:50 UTC

Identified - Sharpen is experiencing additional UX impact related to a dependent vendor who is having an outage. We are working with this vendor to re-establish functionality. Certain icons and buttons may not be observed as loading in the UI.
Apr 25, 19:48 UTC

Certain Icons not loading within Sharpen application

Resolved - This incident has been resolved
Apr 25, 19:36 UTC

Identified - Sharpen is experiencing a UX impact related to a dependent vendor who is having an outage. We are working with this vendor to re-establish functionality. Certain icons and buttons may not be observed as loading in the UI.
Apr 25, 19:33 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.