All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Sharpen Q slowness (IZ1)
Resolved - This incident has been resolved.
Jun 17, 17:18 UTC
Update - We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.
Jun 17, 17:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 15:54 UTC
Update - We have isolated the fault zone and are organizing next steps to correct the issue.
Jun 17, 15:34 UTC
Investigating - Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.
Jun 17, 15:19 UTC
Public dashboard pages rendering blank white screen (IZ1)
Resolved - We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.
Jun 17, 15:15 UTC
Update - Our Dev Team has identified the underlying issue; which is causing resource directories to not be referenced properly for the Insights application (impacting Public dashboard URLs, the editor interface, etc).

We're in the process of performing a hot-fix to restore functionality. Additional information will be shared as soon as recovery has been established.
Jun 17, 14:28 UTC
Investigating - We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.
Jun 17, 13:22 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Insights Dashboards displaying as white screen
Resolved - The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.
Jun 13, 11:52 UTC
Investigating - We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.
Jun 13, 11:28 UTC
System Enhancements Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 UTC
Scheduled - On Thursday, June 12th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. During this time, you may experience intermittent disruptions to service. We appreciate your understanding as we work to improve our systems.
Jun 6, 20:54 UTC
Jun 12, 2025
System Enhancements Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 UTC
Scheduled - On Wednesday, June 11th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. Some disruptions to Sharpen Q may be experienced during this time. Should you experience extended disruptions to service beyond the maintenance window, please contact our Care team at support@sharpencx.com or 855-249-3357 option 2. We appreciate your understanding as we work to improve our systems.
Jun 6, 20:53 UTC
Jun 11, 2025
System Enhancements Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - On Tuesday, June 10th, from 9:00 PM to 11:00 PM EDT, we'll be performing scheduled maintenance to deploy system enhancements. No disruptions are expected during this time. Should you experience extended disruptions to service, please contact our Care team at support@sharpencx.com or 855-249-3357 option 2. We appreciate your understanding as we work to improve our systems.
Jun 6, 20:51 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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