All Systems Operational
Isolation Zone 0
Operational
app.sharpencx.com
Operational
API
Operational
CX
Operational
Sharpen Q
Operational
Dashboards
Operational
Insights
Operational
Sharpen reporting engine and dashboards
SIP Registration
Operational
Inbound Voice
Operational
Outbound Voice
Operational
Chat
Operational
Email
Operational
Fax
Operational
SMS
Operational
Isolation Zone 1
Operational
app.iz1.sharpen.cx
Operational
Front end application for isolation zone 1
API
Operational
CX
Operational
Sharpen Q
Operational
Dashboards
Operational
Insights
Operational
SIP Registration
Operational
Inbound Voice
Operational
Outbound Voice
Operational
Chat
Operational
Email
Operational
Fax
Operational
SMS
Operational
Points of Delivery
Operational
A POD, or a Point of Delivery contains the fullness of the Sharpen application to deliver in a specific region.
Virginia
Operational
Points of Presence
Operational
A POP or Point of Presence is a regionalized voice environment that allows for lower voice latency and a localized presence. This contains components, but not the entirety of the Sharpen application like a POD (Point of Delivery)
Oregon
Operational
Ireland
Operational
Singapore
Operational
Sydney
Operational
São Paulo
Operational
Mumbai
Operational
Virginia
Operational
SharpenCare Service Desk
Operational
Service Desk Portal
Operational
Web application used for submitting SharpenCare requests, viewing historical requests, and interacting with active requests.
Email Requests
Operational
Channel for submitting requests via email to support@sharpencx.com
Notifications
Operational
Email notifications sent from the SharpenCare service desk to the primary contact and request participants' email address.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance