All Systems Operational
Isolation Zone 0 Operational
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Isolation Zone 1 Operational
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Security Maintenance (IZ0/IZ1) Jun 8, 2023 03:00-06:00 UTC
We will be performing routine security maintenance between 11:00 PM ET and 2:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) infrastructure. Brief interruptions are expected. If users experience any sustained interruptions following the maintenance window, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
Posted on Jun 05, 2023 - 14:12 UTC
Past Incidents
Jun 7, 2023
Routine Security Maintenance (IZ0/IZ1)
Completed - The scheduled maintenance has been completed.
Jun 7, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 03:00 UTC
Scheduled - We will be performing routine security maintenance between 11:00 PM ET and 2:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) infrastructure. Brief interruptions are expected. If users experience any sustained interruptions following the maintenance window, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
Jun 5, 14:11 UTC
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Routine DB Maintenance (IZ0/IZ1)
Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled - We will be performing routine maintenance between 11:00 PM ET and 2:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) database infrastructure. No interruptions are expected. If users experience any interruptions, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
May 23, 19:11 UTC
Jun 1, 2023
Routine DB Maintenance (IZ0/IZ1)
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 31, 13:34 UTC
Scheduled - We will be performing routine maintenance between 11:00 PM ET and 2:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) database infrastructure. No interruptions are expected. If users experience any interruptions, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
May 23, 19:10 UTC
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:01 UTC
Scheduled - We will be performing an upgrade to a part of our infrastructure in our IZ1 isolation zone. This change will log users out of the application and they will need to log back into the app. If agents experience continued odd behaviors in the application outside of this 2 hour maintenance window you can contact the SharpenCare on-call resources at 855.249.3357, option 2.
May 23, 19:06 UTC
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

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