All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
99.99 % uptime
Today
app.sharpencx.com Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.99 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
99.95 % uptime
Today
app.iz1.sharpen.cx Operational
90 days ago
99.72 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.98 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
99.72 % uptime
Today
Outbound Voice Operational
90 days ago
99.98 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Points of Delivery Operational
Virginia Operational
Points of Presence Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal Operational
Email Requests Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026
Investigating Issue with Inbound Calling in IZ1
Resolved - Inbound calls routed to Classic Logic on IZ1 saw dead silence starting around 5:42 PM ET. Our team traced this to a database performance issue affecting voice processing and had it fixed by 6:56 PM ET. Calls are back to normal now.
Jul 22, 23:10 UTC
Monitoring - We've identified the issue affecting inbound calls to Classic Logic on IZ1 and applied a fix. Calls should be working again, and we're continuing to monitor to confirm full stability.
Jul 22, 23:01 UTC
Investigating - We're currently investigating an issue affecting inbound calling in the IZ1 environment. Some customers may experience failed or dropped inbound calls during this time.

Our team is actively working to identify the root cause. We'll post an update as soon as we have more information.
Jul 22, 22:30 UTC
Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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