Update - We are continuing to investigate this issue.
Feb 19, 2026 - 20:59 UTC
Feb 19, 2026 - 20:59 UTC
Update - We are continuing to investigate this issue.
Feb 19, 2026 - 20:27 UTC
Feb 19, 2026 - 20:27 UTC
Update - Thank you for your continued patience. We are continuing to investigate the issue with all necessary resources involved. The problem is localized, but thus far our remediation efforts have not sufficiently remediated impact. We are continuing to explore all options to resolve the issue.
Feb 19, 2026 - 19:57 UTC
Feb 19, 2026 - 19:57 UTC
Update - We are continuing to investigate this issue.
Feb 19, 2026 - 19:25 UTC
Feb 19, 2026 - 19:25 UTC
Update - We are continuing to investigate this issue.
Feb 19, 2026 - 18:55 UTC
Feb 19, 2026 - 18:55 UTC
Update - We are continuing to investigate the issue and have all necessary resources engage to resolve the issue as soon as possible.
Feb 19, 2026 - 18:23 UTC
Feb 19, 2026 - 18:23 UTC
Investigating - We are currently investigating reports of degraded call quality affecting some customers, intermittently. The following behaviors have been reported beginning around 12:00 PM ET:
- Delays (up to 25+ seconds) between a call connecting and the interaction appearing in the agent interface
- Dead air on inbound calls prior to ringing and after agent answer
- Calls populating in queue but experiencing delays before being assigned to an agent
- Absence of hold music for callers waiting in queue
- Inability to place calls on hold
Our team is actively investigating the cause. We will provide an update as soon as additional information is available.
Affected: Voice interactions
Feb 19, 2026 - 17:50 UTC
- Delays (up to 25+ seconds) between a call connecting and the interaction appearing in the agent interface
- Dead air on inbound calls prior to ringing and after agent answer
- Calls populating in queue but experiencing delays before being assigned to an agent
- Absence of hold music for callers waiting in queue
- Inability to place calls on hold
Our team is actively investigating the cause. We will provide an update as soon as additional information is available.
Affected: Voice interactions
Feb 19, 2026 - 17:50 UTC
Isolation Zone 0
Operational
app.sharpencx.com
Operational
API
Operational
CX
Operational
Sharpen Q
Operational
Dashboards
Operational
Insights
Operational
SIP Registration
Operational
Inbound Voice
Operational
Outbound Voice
Operational
Chat
Operational
Email
Operational
Fax
Operational
SMS
Operational
AI
Operational
Isolation Zone 1
Degraded Performance
app.iz1.sharpen.cx
Operational
API
Operational
CX
Operational
Sharpen Q
Degraded Performance
Dashboards
Operational
Insights
Operational
SIP Registration
Operational
Inbound Voice
Degraded Performance
Outbound Voice
Operational
Chat
Operational
Email
Operational
Fax
Operational
SMS
Operational
AI
Operational
Points of Delivery
Operational
Virginia
Operational
Points of Presence
Operational
Oregon
Operational
Ireland
Operational
Singapore
Operational
Sydney
Operational
São Paulo
Operational
Mumbai
Operational
Virginia
Operational
SharpenCare Service Desk
Operational
Service Desk Portal
Operational
Email Requests
Operational
Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.