All Systems Operational
API Operational
Inbound Voice Operational
Outbound Voice Operational
SIP Registration Operational
app.sharpencx.com Operational
Sharpen Q Operational
SMS Operational
Email Operational
Fax Operational
Chat Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Resolved - This incident has been resolved. We have identified root cause, confirmed full restoration of service was accomplished at 5:02 PM EDT, and are working through long term corrective actions to prevent this from occurring again.
Sep 15, 23:53 UTC
Monitoring - As previously noted, a fix has been implemented and we are continuing to monitor.
Sep 15, 22:54 UTC
Identified - We have identified the core issue, corrected the problem, and are monitoring all operations. We will continue to monitor and update as we conclude more.
Sep 15, 22:53 UTC
Monitoring - We have identified a failure point causing the intermittent fast busy for inbound calls. A fix was implemented at 5:05 PM EDT. We're now validating a full fix.

We are still investigating some intermittent reports of webRTC failures associated with no audio for those using Sharpen Q phone.
Sep 15, 21:57 UTC
Update - We are continuing to investigate while we observe many customers are experiencing recovery.
Sep 15, 21:27 UTC
Investigating - We are currently investigating this issue.
Sep 15, 21:09 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.