All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Intermittent dropped calls (IZ1)
Resolved - This incident has been resolved.
Apr 11, 02:07 UTC
Update - We are planning a more comprehensive fix planned to be completed by 9:00 PM EDT. We apologize for the continued disruption.
Apr 10, 20:46 UTC
Update - Unfortunately the fix did not have the intended result and is being rolled back.
Apr 10, 20:23 UTC
Update - We have identified a potential fix and are working on the hotfix now. We will work to release it as soon as it is ready.
Apr 10, 20:09 UTC
Update - We are continuing to work on a fix for this issue.
Apr 10, 19:15 UTC
Update - We are continuing our investigation and are working to restore service as soon as possible.
Apr 10, 18:37 UTC
Update - We are continuing to investigate this issue. At this stage we have isolated the fault zone and can see that, for customers leveraging Logic+ as the toolset for their IVR, between 30% and 50% of inbound calls may unexpectedly disconnect at the 2 minute mark. All necessary resources continue to be engaged to resolve this issue as soon as possible.
Apr 10, 18:08 UTC
Identified - While our changes have introduced improvement in the frequency of failure, we are still observing some unexpected disconnected calls at the 2 minute mark for calls delivered to queue from a Logic+ IVR. We continue to have all necessary resources engaged to resolve this issue.
Apr 10, 17:20 UTC
Update - We are continuing to monitor resolution of the issue.
Apr 10, 16:34 UTC
Update - We are continuing to monitor for any further issues.
Apr 10, 16:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 16:14 UTC
Update - Our initial fix had positive impact, reducing the frequency of the event. However, additional measures were needed to establish full recovery. We have implemented additional changes and are analyzing our recovery.
Apr 10, 16:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 10, 15:40 UTC
Update - We have isolated the likely cause and are continuing our investigation. Thank you for your continued patience.
Apr 10, 15:29 UTC
Update - We are continuing to investigate this issue.
Apr 10, 15:07 UTC
Investigating - We are currently investigating an issue causing intermittent dropped calls for inbound callers to the IZ1 (app.iz1.sharpen.cx) environment. If customers are leveraging Logic+ for their inbound IVR calls, subsequent transfers to Sharpen Q from the IVR, will result in an unexpected call drop at the 2 minute mark. We have all necessary resources engaged to correct the issue as soon as possible.
Apr 10, 14:42 UTC
Apr 10, 2025
Intermittent Dead Air (IZ1)
Resolved - This incident has been resolved.
Apr 10, 14:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 13:57 UTC
Identified - Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.
Apr 10, 13:34 UTC
Apr 9, 2025
Intermittent dead air calls (IZ1)
Resolved - This incident has been resolved.
Apr 9, 16:40 UTC
Monitoring - We are seeing initial signs of recovery, and are closely monitoring.
Apr 9, 16:27 UTC
Update - We have identified the source of the problem and are finalizing our corrective actions plans. We're targeting resolution within the next 15 minutes.
Apr 9, 16:19 UTC
Update - We have identified the fault zone for this issue and are working through remediation options to restore service as soon as possible.
Apr 9, 16:07 UTC
Identified - Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls
Apr 9, 15:59 UTC
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

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