All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
99.99 % uptime
Today
app.sharpencx.com Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.99 % uptime
Today
Dashboards Operational
90 days ago
99.99 % uptime
Today
Insights Operational
90 days ago
99.99 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
99.99 % uptime
Today
app.iz1.sharpen.cx Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
100.0 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
99.93 % uptime
Today
Outbound Voice Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Points of Delivery Operational
Virginia Operational
Points of Presence Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal Operational
Email Requests Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026

No incidents reported today.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
IZ1 - Classic Logic Routing Issues
Resolved - Service health-checks and sustained monitoring of our call routing systems have shown recovery to the platform. Validation testing across Classic Logic configurations or inbound routes that send calls directly to queue are routing in a timely fashion.

In the event you have users still encountering connection issues, please reach out to the Care Team with examples of the misbehavior.
Feb 20, 21:13 UTC
Monitoring - The corrective changes have been made across our infrastructure, and we're actively monitoring the system/running health-checks. The expectation is that call routing through Classic Logic, call audio/quality, and interaction handling behavior should be considerably improved for impacted users.
Feb 20, 19:12 UTC
Identified - We've identified the underlying issue and are working with our internal teams to get a fix deployed across our Production environment. We're targeting a comprehensive roll-out for our infrastructure in the next 30 minutes. Further updates will follow as soon as corrective actions have been fully implemented.
Feb 20, 18:24 UTC
Update - An attempted remediation effort was made to address calls dropping in Classic Logic. While that did have the expected outcome, a second new set of symptoms were introduced. This includes delays in calls routing to agents in SharpenQ, and delays when agents attempt to connect to the interaction. Our teams are continuing to investigate with all available resources.
Feb 20, 17:51 UTC
Investigating - We're currently investigating an issue for IZ1 customers, where Inbound routes pointed to a Classic Logic configuration are experiencing unexpected disconnects. We're actively able to reproduce the problem and are working to restore service as soon as possible.
Feb 20, 14:48 UTC
Call Quality and Latency Degradation
Resolved - This issue was resolved at 9:25 PM ET 2026-02-19. Our status page mechanism encountered an issue at the time of us marking resolution. This is retroactive conclusion of the incident.
Feb 20, 12:04 UTC
Update - Data, Monitoring, and testing has confirmed recent fixes have resolved this issue.
Feb 20, 02:23 UTC
Update - We are continuing to monitor and test to validate improvement following our recent 2 fixes.
Feb 20, 01:22 UTC
Update - We are continuing working through our second fix and will update this page when it is complete.
Feb 19, 23:54 UTC
Update - Our initial fix is showing significant effectiveness, drastically improving the timeliness of Sharpen Q voice interaction related interactions. Call delivery, answer times, and interaction call controls should mostly be restored at this point. We've identified an additional fix which will bring further improvements shortly.
Feb 19, 23:22 UTC
Update - We are continuing to investigate this issue. We have introduced 1 fix and are working on another which we expect will improve performance.
Feb 19, 22:49 UTC
Update - We are continuing to investigate the issue. We're receiving additional reports of some users experiencing intermittent 504 Gateway timeout errors. We are including this symptom in our investigation as it likely shares the same root cause.
Feb 19, 22:18 UTC
Update - Thank you for your continued patience. We continue to aggressively address the intermittent service degradation impacting call connection times (agent-caller delay) and interface responsiveness. We will continue to pursue resolution as soon as possible.
Feb 19, 21:34 UTC
Update - We are continuing to investigate this issue.
Feb 19, 20:59 UTC
Update - We are continuing to investigate this issue.
Feb 19, 20:27 UTC
Update - Thank you for your continued patience. We are continuing to investigate the issue with all necessary resources involved. The problem is localized, but thus far our remediation efforts have not sufficiently remediated impact. We are continuing to explore all options to resolve the issue.
Feb 19, 19:57 UTC
Update - We are continuing to investigate this issue.
Feb 19, 19:25 UTC
Update - We are continuing to investigate this issue.
Feb 19, 18:55 UTC
Update - We are continuing to investigate the issue and have all necessary resources engage to resolve the issue as soon as possible.
Feb 19, 18:23 UTC
Investigating - We are currently investigating reports of degraded call quality affecting some customers, intermittently. The following behaviors have been reported beginning around 12:00 PM ET:

- Delays (up to 25+ seconds) between a call connecting and the interaction appearing in the agent interface
- Dead air on inbound calls prior to ringing and after agent answer
- Calls populating in queue but experiencing delays before being assigned to an agent
- Absence of hold music for callers waiting in queue
- Inability to place calls on hold

Our team is actively investigating the cause. We will provide an update as soon as additional information is available.

Affected: Voice interactions
Feb 19, 17:50 UTC
Feb 19, 2026
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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