All Systems Operational
Isolation Zone 0 Operational
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Isolation Zone 1 Operational
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 UTC
Update - The previous notification was incorrect. The start time is 12:00 AM rather than 12:00 PM as previously noted.
Sep 21, 16:17 UTC
Scheduled - We will be performing routine maintenance between 12:00 AM ET and 2:00 AM ET to our IZ0 infrastructure (app.sharpencx.com). Short, temporary interruptions in call controls may be experienced. If users experience any interruptions which do not automatically recover outside of this maintenance window, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance please contact SharpenCare at 855.249.3357 option 2.
Sep 21, 16:08 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:01 UTC
Scheduled - We will be continuing routine database maintenance from this morning to our IZ1 (app.iz1.sharpen.cx) database infrastructure between 11:00 PM ET and 1:00 AM ET. No interruptions are expected during this window.
Sep 15, 19:21 UTC
Sep 15, 2022
Completed - The scheduled maintenance has been completed.
Sep 15, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 UTC
Scheduled - We will be performing routine database maintenance to one of our clusters in IZ1 (app.iz1.sharpen.cx) between 11:00 PM ET and 1:00 AM ET. No interruptions are expected during this window.
Sep 14, 16:11 UTC
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.