Sharpen Status

All Systems Operational

API Operational

Inbound Voice Operational

Outbound Voice Operational

SIP Registration Operational

app.sharpencx.com Operational

Sharpen Q Operational

SMS Operational

Email Operational

Fax Operational

Chat Operational

Points of Delivery Operational

Virginia Operational

Points of Presence Operational

Oregon Operational

Ireland Operational

Singapore Operational

Sydney Operational

São Paulo Operational

Mumbai Operational

Virginia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2020

No incidents reported today.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Inbound calls intermittently receiving fast busy or unable to be picked up

Resolved - This incident has been resolved. We have identified root cause, confirmed full restoration of service was accomplished at 5:02 PM EDT, and are working through long term corrective actions to prevent this from occurring again.
Sep 15, 23:53 UTC

Monitoring - As previously noted, a fix has been implemented and we are continuing to monitor.
Sep 15, 22:54 UTC

Identified - We have identified the core issue, corrected the problem, and are monitoring all operations. We will continue to monitor and update as we conclude more.
Sep 15, 22:53 UTC

Monitoring - We have identified a failure point causing the intermittent fast busy for inbound calls. A fix was implemented at 5:05 PM EDT. We're now validating a full fix.

We are still investigating some intermittent reports of webRTC failures associated with no audio for those using Sharpen Q phone.
Sep 15, 21:57 UTC

Update - We are continuing to investigate while we observe many customers are experiencing recovery.
Sep 15, 21:27 UTC

Investigating - We are currently investigating this issue.
Sep 15, 21:09 UTC

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.