All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
IZ1 Inbound Calling Impact
Resolved - The primary service incident that began earlier today is resolved. We understand this has been an extended disruption and sincerely apologize for the impact this had on your operations throughout the day. We appreciate your patience and understanding.

While the main issue is resolved, there is a remaining defect where some call recordings are not immediately accessible through the Insights user interface or the contact card. Our team is actively working on the final remediation steps for this.

We anticipate that all call recordings will be fully accessible by the end of today.

Should you require immediate access to a specific call recording before it becomes available in the UI, please open a request with our Care team. They will be able to retrieve the recording for you.

Thank you again for your continued patience.
May 14, 22:43 UTC
Monitoring - All WebRTC resources are fully restored and confirmed to be working. All previously observed impacts have subsided and we're monitoring recovery.
May 14, 21:00 UTC
Update - The majority of WebRTC resources are now functioning as expected and most users should be seeing recovery. We are correcting a small portion of remaining infrastructure and will update when all necessary resources are fully restored.
May 14, 20:45 UTC
Update - Outbound calls are now working as expected.
May 14, 20:40 UTC
Update - We are now observing a disruption to outbound Sharpen Q initiated calls.
May 14, 20:27 UTC
Update - We are performing additional corrective actions on remaining WebRTC hosts to extend recovery. There may be a brief interruption during the change.
May 14, 20:15 UTC
Update - We are observing disruptions to outbound calls and inbound call alerts for some agents. All necessary subject matter experts continue to investigate.
May 14, 19:53 UTC
Update - We are continuing our investigation. We've been able to identify and correct a portion of the resources supporting the Sharpen Q Phone WebRTC collective and are continuing efforts toward full restoration
May 14, 19:38 UTC
Update - Some WebRTC connections are still failing to connect and we're continuing our investigation. If a user has an active connection, it is recommended to not refresh to potentially lose the connection.
May 14, 18:54 UTC
Identified - Current symptoms recognized are as follows. The investigation continues to correct the last symptom, unexpected drops from Sharpen Q phone.
1. Dead air for a portion of inbound calls (variable rate of failure)
2. Unexpected disconnect from Sharpen Q phone
3. Unexpected drop of connected call at 2 minutes. <- Corrected as of 12:30 PM ET
May 14, 18:08 UTC
Update - We have identified another corrective action and are coordinating steps to implement.
May 14, 17:45 UTC
Update - We are continuing our investigation but have been able to identify that the current expected failure rate is ~20%. All necessary resources are engaged to resolve this issue as soon as possible.
May 14, 17:21 UTC
Update - Current symptoms recognized are as follows. The investigation continues.
1. Dead air for a portion of inbound calls (variable rate of failure)
2. Unexpected disconnect from Sharpen Q phone
3. Unexpected drop of connected call at 2 minutes.
May 14, 17:01 UTC
Investigating - We are seeing a resurgence of the symptoms at a low rate. We are resuming investigation to identify additional corrective actions.
May 14, 17:00 UTC
Monitoring - A fix has been implemented and we're monitoring recovery.
May 14, 16:51 UTC
Update - We have isolated the suspected fault point and are taking corrective action.
May 14, 16:28 UTC
Investigating - We are currently investigating an issue with inbound calls dropping or resulting in dead air.
May 14, 15:42 UTC
IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR
Resolved - This incident has been resolved.
May 14, 18:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 16:52 UTC
Update - This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.
May 14, 15:33 UTC
Investigating - We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
May 14, 15:11 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Reporting and Insights Unavailable in IZ0
Resolved - This incident has been resolved.
May 8, 11:25 UTC
Investigating - We're currently investigating an issue affecting customers in IZ0 where the Insights page and dashboards are not loading as expected. Users may see partial content or a blank screen when accessing these features.
May 8, 06:03 UTC
May 7, 2025

No incidents reported.

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