All Systems Operational
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved and validated.
Nov 20, 12:08 UTC
Update - We are continuing our work on the fix for this issue. Thank you for your patience as we work towards implementing the solution.
Nov 19, 21:54 UTC
Update - While we continue to work through corrective actions, we wanted to provide additional workaround options. Since rolling back Chrome is typically time consuming, we have tested a few alternate chromium-based browsers that are not yet on the chromium 87 base. If agents are having trouble and are willing to install a new browser the following browsers will work.

Brave - https://brave.com/download/
Vivaldi - https://vivaldi.com/download/
Microsoft Edge Chromium - https://www.microsoft.com/en-us/edge?form=MA13DE&OCID=MA13DE

If you're using an up-to-date Windows 10 PC, this version of Microsoft Edge should work
Nov 19, 19:16 UTC
Identified - We have identified an issue for users of Chrome 87 or greater connecting to west coast US2 webrtc resources which cause calls to fail in the following ways

1. Call appears to connect, but no audio is heard
2. Call does not connect

The issue can be worked around by using a chromium based browser with a version less than 87 (can be validated using the chrome://version command in the URL bar)

or by forcing a connection to our US1 resources by using the following URL

for Sharpen Q phone
https://app.sharpencx.com/fathomQ/dashboard/?region=US1

for Connect soft phone
https://connect.sharpencx.com/?region=US1

We have identified the conflict on the US2 resources and are working to resolve
Nov 19, 18:57 UTC