This incident is confirmed to be resolved.
Mar 16, 17:14 UTC
We are currently seeing recovery from impact in our testing however we have not confirmed the root cause of the event. Invesigation continues into causation and next steps for future avoidance.
Mar 16, 15:43 UTC
We have received reports from customers in our IZ0 isolation zone indicating users working within Sharpen Q could experience issues with calls disconnecting, extended ringing events, unexpected status changes, becoming stuck in Alerting or calls not routing to agents in a timely manner. We are investigating these reports and will update as soon as possible.
Mar 16, 14:41 UTC