All Systems Operational
Isolation Zone 0 Operational
90 days ago
100.0 % uptime
Today
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
100.0 % uptime
Today
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
AI ? Operational
90 days ago
100.0 % uptime
Today
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
SĂŁo Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 UTC
Scheduled - We will be undergoing planned maintenance for our AI services between 7:00 AM and 9:00 AM EST. Delays leveraging AI services such as Summary and Sentiment may be experienced during the maintenance, but no messages will be lost.
Nov 7, 19:59 UTC
Nov 7, 2024
Resolved - Transitioning to a resolved status, as all systems are back up and running - and we have full redundancy restored at the infrastructure level.

A root-cause analysis report is being compiled at this time by our Development/Operations resources and the vendor (AWS), and will be sent out via cases that were opened with the Care Team when it is finalized.

Nov 7, 18:27 UTC
Monitoring - Our Dev Team verified that all services auto-recovered after the database failover completed - and that full service availability has returned to the application. Any users experiencing continued symptoms with inbound call handling/alerting or outbound calling difficulty should log out and back into the application.

Please reach out to the Care Team if continued impact is encountered. We're actively monitoring our infrastructure at this time, and have engaged with Amazon Web Services to identify root-cause of the availability/restart issue.

Nov 7, 18:08 UTC
Investigating - At approximately 12:45PM Eastern, our infrastructure team received an alert tied to Database availability. Services have automatically failed over to our backup infrastructure, and we're actively investigating the underlying cause - while performing additional process/app validations.
Nov 7, 17:56 UTC
Nov 6, 2024
Resolved - The underlying issue within our Infrastructure was identified and corrected.

Login behavior is back to a fully operational status. If any users are still encountering problems at this time - have them fully log out of the application, then log back in (to force their browser session to pull an updated session configuration).

Nov 6, 14:00 UTC
Investigating - Customers running within our IZ1 infrastructure may notice delays with getting logged into the application. Upon navigating to app.iz1.sharpen.cx, it is taking upwards of 30 seconds for a login attempt to complete. Users may also experience delays with navigating between pages/toolsets in the Admin application.
Nov 6, 13:52 UTC
Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024
Resolved - Working with our Service Desk vendor (JIRA), the Care Team discovered that our "Support@sharpencx.com" inbox monitoring entered a degraded state on 18OCT24.

The underlying issue has been resolved as of 2:05PM Eastern on 29OCT24. If you had submitted a new service request or responded to an existing incident via to the "Support@sharpencx.com" inbox between those dates, your message was unable to trigger the necessary automation for support case generation and updates to have been received.

Please reach out to us in the event you are still experiencing any misbehavior associated to use of the Sharpen product suite or are having difficulty getting in contact with our Care Team!

Oct 29, 18:23 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.