All Systems Operational
Isolation Zone 0 Operational
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Isolation Zone 1 Operational
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - This incident has been fully resolved
May 14, 03:15 UTC
Monitoring - Sharpen Q phone operation has been restored. We are monitoring for full recovery.
May 14, 01:46 UTC
Update - We have implemented a partial fix which has restored the core functionality to Sharpen Q. Sharpen Q phone webRTC soft phone remains impacted as we continue to work through a fix.
May 14, 01:39 UTC
Update - We are continuing to work on a fix for this issue.
May 14, 01:24 UTC
Identified - We have identified the issue and are working to implement a fix
May 14, 01:04 UTC
Update - We are continuing to investigate this issue.
May 14, 00:59 UTC
Investigating - We are aware of an issue impacting some Sharpen Q functions. We are actively engaged to resolve impact as soon as possible.
May 14, 00:58 UTC
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.