All Systems Operational

Uptime over the past 90 days. View historical uptime.
Isolation Zone 0 Operational
90 days ago
99.99 % uptime
Today
app.sharpencx.com Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.99 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Isolation Zone 1 Operational
90 days ago
99.99 % uptime
Today
app.iz1.sharpen.cx Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
CX Operational
90 days ago
100.0 % uptime
Today
Sharpen Q Operational
90 days ago
99.98 % uptime
Today
Dashboards Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
SIP Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Voice Operational
90 days ago
99.98 % uptime
Today
Outbound Voice Operational
90 days ago
99.98 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
AI Operational
90 days ago
100.0 % uptime
Today
Points of Delivery Operational
Virginia Operational
Points of Presence Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal Operational
Email Requests Operational
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
IZ1 SharpenQ Incident
Resolved - We've continued to see platform stability/recovery improve since our engineering teams implemented a fix action. Outbound calling capabilities, queue performance, call quality, etc have all restored to baseline levels of functionality.

In the event that you're continuing to see impact with certain queues, end-users, or specific actions within the Sharpen application suite - please reach out to our Care Team via your existing support case.
Jul 10, 20:49 UTC
Monitoring - A fix has been implemented and we are observing Sharpen Q performance improvement for call quality and outbound call delays. We are continuing to monitor for ongoing stability.
Jul 10, 19:39 UTC
Identified - We believe we have identified the issue impacting SharpenQ performance in IZ1 and are implementing a fix.
Jul 10, 19:21 UTC
Investigating - We are currently aware of an issue in our IZ1 isolation zone affecting Sharpen Q performance, including delays in call connection, audio quality impact, and delays with Outbound Calls connecting. Our team is actively investigating and working toward a resolution.
Jul 10, 18:21 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

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