All Systems Operational
Isolation Zone 0 Operational
app.sharpencx.com Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights ? Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Isolation Zone 1 Operational
app.iz1.sharpen.cx ? Operational
API Operational
CX Operational
Sharpen Q Operational
Dashboards Operational
Insights Operational
SIP Registration Operational
Inbound Voice Operational
Outbound Voice Operational
Chat Operational
Email Operational
Fax Operational
SMS Operational
Points of Delivery ? Operational
Virginia Operational
Points of Presence ? Operational
Oregon Operational
Ireland Operational
Singapore Operational
Sydney Operational
São Paulo Operational
Mumbai Operational
Virginia Operational
SharpenCare Service Desk Operational
Service Desk Portal ? Operational
Email Requests ? Operational
Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023
Routine DB Maintenance (IZ0/IZ1)
Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:01 UTC
Scheduled - We will be performing routine maintenance between 11:00 PM ET and 1:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) database infrastructure. No interruptions are expected. If users experience any interruptions, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
Mar 20, 13:44 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Agents working within Sharpen Q may experience unexpected impact
Resolved - This incident is confirmed to be resolved.
Mar 16, 17:14 UTC
Monitoring - We are currently seeing recovery from impact in our testing however we have not confirmed the root cause of the event. Invesigation continues into causation and next steps for future avoidance.
Mar 16, 15:43 UTC
Investigating - We have received reports from customers in our IZ0 isolation zone indicating users working within Sharpen Q could experience issues with calls disconnecting, extended ringing events, unexpected status changes, becoming stuck in Alerting or calls not routing to agents in a timely manner. We are investigating these reports and will update as soon as possible.
Mar 16, 14:41 UTC
Routine DB Maintenance (IZ0/IZ1)
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:00 UTC
Scheduled - We will be performing routine maintenance between 11:00 PM ET and 12:00 AM ET to our IZ0(app.sharpencx.com) and IZ1(app.iz1.sharpen.cx) database infrastructure. No interruptions are expected. If users experience any interruptions, please have them log out and back in to refresh their connection to Sharpen services. If you need additional assistance, please contact SharpenCare at 855.249.3357 option 2.
Mar 15, 03:00 UTC
Mar 15, 2023
Outbound calls intermittently failing/disconnecting unexpectedly
Resolved - Further monitoring has shown sustained system health and full return to operability. If further behavior is experienced please reach out to the SharpenCare team for assistance.
Mar 15, 12:05 UTC
Monitoring - The cause of this behavior has been identified and corrected. We are continuing to monitor for any additional issues.
Mar 15, 11:48 UTC
Investigating - In both isolation zones calls placed outbound may drop unexpectedly or fail to load/connect.
Mar 15, 11:34 UTC
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

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