This issue has now been fully resolved as of 12:32PM Eastern for IZ0 (resolved at 12:28PM Eastern for IZ1). Validation test calls have confirmed that Inbound routes engaging Logic+ are fully operational. We're continuing to monitor the system. Please engage the Care Team if you're seeing any lingering misbehavior associated to Inbound Logic+ routing.
Posted Jun 27, 2025 - 16:41 UTC
Update
The hot-fix corrective action has been pushed to our IZ1 infrastructure, and validation test calls have confirmed in-place recovery. Previously impacted routes should now be routing as expected.
We're in the process of pushing the same hot-fix to IZ0 now.
Posted Jun 27, 2025 - 16:30 UTC
Identified
We've identified an infrastructure discrepancy, where Inbound call-routing servers are not able to properly reference/interact with the Logic+ service end-point. We're taking steps to correct this issue via a hot-fix, and will perform validation testing shortly after (to confirm previously non-working Inbound routes have their service restored).
Posted Jun 27, 2025 - 16:17 UTC
Investigating
We're aware are of an issue, where certain Inbound Routes are encountering a mapping issue with Logic+. Inbound calls to an impacted number may experience an unexpected disconnect.
We're actively troubleshooting the issue and will post additional information to the status page as more details become available.
Posted Jun 27, 2025 - 15:10 UTC
This incident affected: Isolation Zone 0 (app.sharpencx.com) and Isolation Zone 1 (app.iz1.sharpen.cx).