Outbound calls intermittently failing/disconnecting unexpectedly

Incident Report for Sharpen

Resolved

Further monitoring has shown sustained system health and full return to operability. If further behavior is experienced please reach out to the SharpenCare team for assistance.
Posted Mar 15, 2023 - 12:05 UTC

Monitoring

The cause of this behavior has been identified and corrected. We are continuing to monitor for any additional issues.
Posted Mar 15, 2023 - 11:48 UTC

Investigating

In both isolation zones calls placed outbound may drop unexpectedly or fail to load/connect.
Posted Mar 15, 2023 - 11:34 UTC
This incident affected: Isolation Zone 0 (Outbound Voice) and Isolation Zone 1 (Outbound Voice).
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