We have observed stability in Sharpen Q Phone and call connectivity. We will continue to monitor the sustained recovery.
Posted Jun 03, 2025 - 17:01 UTC
Update
All Sharpen Q Phone connection issues have been resolved. We are investigating potential remaining issues based on other supporting infrastructure telemetry data.
Posted Jun 03, 2025 - 16:48 UTC
Update
We have identified all appropriate corrective actions and are in progress with executing them. We expect resolution shortly.
Posted Jun 03, 2025 - 16:41 UTC
Update
We are seeing additional disruption to outbound dialing from desk phones. We have isolated the fault and are working through corrective actions now.
Posted Jun 03, 2025 - 16:23 UTC
Update
We are executing a fix for the remaining impacted users. Some users may experience a one time disconnect if they are on an active call. While this impact is not desired, it is necessary to fully restore the expected state of the supporting resources.
Posted Jun 03, 2025 - 16:07 UTC
Identified
We have observed some continued impact to Sharpen Q Phone connections for a subset of users. We have corrective actions identified and will be executing them shortly.
Posted Jun 03, 2025 - 16:02 UTC
Monitoring
A fix has been implemented and we are monitoring the results. If your users are still experiencing Sharpen Q Phone connection issues, it is advised that they log out and back in to re-establish a successful connection.
Posted Jun 03, 2025 - 15:45 UTC
Identified
We have identified the issue and are in progress with executing corrective actions.
Posted Jun 03, 2025 - 15:26 UTC
Investigating
We are aware of an issue which may be impacting some customers leveraging the IZ1 (app.iz1.sharpen.cx) environment. Some users may be experiencing disconnects, unexpected dead air, or failed outbound calls. We have all necessary resources engaged and are working to resolve the issue as soon as possible.
Posted Jun 03, 2025 - 15:19 UTC
This incident affected: Isolation Zone 1 (app.iz1.sharpen.cx, Sharpen Q).