This incident has been resolved. We have identified root cause, confirmed full restoration of service was accomplished at 5:02 PM EDT, and are working through long term corrective actions to prevent this from occurring again.
Posted Sep 15, 2020 - 23:53 UTC
As previously noted, a fix has been implemented and we are continuing to monitor.
Posted Sep 15, 2020 - 22:54 UTC
We have identified the core issue, corrected the problem, and are monitoring all operations. We will continue to monitor and update as we conclude more.
Posted Sep 15, 2020 - 22:53 UTC
We have identified a failure point causing the intermittent fast busy for inbound calls. A fix was implemented at 5:05 PM EDT. We're now validating a full fix.
We are still investigating some intermittent reports of webRTC failures associated with no audio for those using Sharpen Q phone.
Posted Sep 15, 2020 - 21:57 UTC
We are continuing to investigate while we observe many customers are experiencing recovery.
Posted Sep 15, 2020 - 21:27 UTC
We are currently investigating this issue.
Posted Sep 15, 2020 - 21:09 UTC
This incident affected: app.sharpencx.com, Sharpen Q, Inbound Voice, Chat, Email, Fax, and SMS.