We've identified the issue and have corrected it. This incident has been resolved.
Posted Sep 14, 2024 - 15:44 UTC
Update
Thank you for your patience as we work through this impacting event. Investigation continues into the cause of the behavior. You may see different unexpected behaviors with Sharpen Q as we work through mitigating efforts to resolve the issue.
Posted Sep 14, 2024 - 15:27 UTC
Update
We continue to narrow down on the issue internally and hope to have an update shortly.
Posted Sep 14, 2024 - 14:48 UTC
Update
We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.
Posted Sep 14, 2024 - 14:24 UTC
Investigating
We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.
Posted Sep 14, 2024 - 14:03 UTC
This incident affected: Isolation Zone 1 (Sharpen Q, Outbound Voice) and Points of Presence (Virginia).