CX projects unable to initiate in IZ0 (app.sharpencx.com)

Incident Report for Sharpen

Resolved

This inicident is fully resolved.

Posted Nov 21, 2023 - 14:29 UTC

Monitoring

We have implemented a fix and are monitoring recovery.

Posted Nov 21, 2023 - 14:13 UTC

Identified

Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). All necessary resources are engaged and are working to resolve the problem as soon as possible.

Posted Nov 21, 2023 - 14:04 UTC

This incident affected: Isolation Zone 0 (CX).