Scheduled System Maintenance

Scheduled Maintenance Report for Sharpen

Completed

The scheduled maintenance has been completed.

Posted May 26, 2023 - 04:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 26, 2023 - 02:01 UTC

Scheduled

We will be performing an upgrade to a part of our infrastructure in our IZ1 isolation zone. This change will log users out of the application and they will need to log back into the app. If agents experience continued odd behaviors in the application outside of this 2 hour maintenance window you can contact the SharpenCare on-call resources at 855.249.3357, option 2.

Posted May 23, 2023 - 19:06 UTC

This scheduled maintenance affected: Points of Delivery (Virginia), Isolation Zone 1 (app.iz1.sharpen.cx, Sharpen Q, SIP Registration, Inbound Voice, Outbound Voice), and Points of Presence (Virginia).