We are seeing recovery to all impacted services and will continue to monitor.
Posted Feb 28, 2025 - 16:39 UTC
Update
We have observed restoration of underlying infrastructure and are re-assessing service availability.
Posted Feb 28, 2025 - 16:34 UTC
Identified
We have isolated the fault zone of the issue and are working with our cloud infrastructure provider, AWS, to identify a solution. Currently, users may be impacting disruption to call controls (hold, transfer, mute, hangup, etc.), but calls can still be handled after initiation. Additionally, some call flows leveraging logic+ may be experiencing impact. We are working diligently to restore service as soon as possible.
Posted Feb 28, 2025 - 16:16 UTC
Investigating
We are aware of a potential service disruption to Sharpen Q in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Posted Feb 28, 2025 - 16:04 UTC
This incident affected: Isolation Zone 1 (Sharpen Q).