Outbound Calling Error - IZ0

Incident Report for Sharpen

Resolved

Outbound calling was restored at 9:26PM Eastern, and all monitoring/validation testing since that time has consistently shown recovered call processing behavior.

In the event you're still experiencing an issue, please reach out to the Care Team!

Posted Oct 26, 2025 - 01:38 UTC

Investigating

Starting at approximately 8PM Eastern, users in the Queue application are experiencing a "Could not place call" error in the UI. We're aware of the problem and actively engaged with our engineering teams to restore functionality as quickly as possible. Further updates will be provided as soon as we have recovery actions identified.

Posted Oct 26, 2025 - 01:06 UTC

This incident affected: Isolation Zone 0 (Sharpen Q, Outbound Voice).