Certain Icons not loading within Sharpen application

Incident Report for Sharpen

Resolved

This incident has been resolved.

Posted Apr 25, 2024 - 21:22 UTC

Monitoring

This issue has been corrected and we are continuing to monitor. If impact is still observed, please log out of the Sharpen application and log back in.

Posted Apr 25, 2024 - 21:07 UTC

Update

We are continuing to work with our vendor on a fix to address this issue.

Posted Apr 25, 2024 - 20:50 UTC

Identified

Sharpen is experiencing additional UX impact related to a dependent vendor who is having an outage. We are working with this vendor to re-establish functionality. Certain icons and buttons may not be observed as loading in the UI.

Posted Apr 25, 2024 - 19:48 UTC

This incident affected: Isolation Zone 0 (app.sharpencx.com, Sharpen Q) and Isolation Zone 1 (app.iz1.sharpen.cx, Sharpen Q).