Agents working within Sharpen Q may experience unexpected impact

Incident Report for Sharpen

Resolved

This incident is confirmed to be resolved.

Posted Mar 16, 2023 - 17:14 UTC

Monitoring

We are currently seeing recovery from impact in our testing however we have not confirmed the root cause of the event. Invesigation continues into causation and next steps for future avoidance.

Posted Mar 16, 2023 - 15:43 UTC

Investigating

We have received reports from customers in our IZ0 isolation zone indicating users working within Sharpen Q could experience issues with calls disconnecting, extended ringing events, unexpected status changes, becoming stuck in Alerting or calls not routing to agents in a timely manner. We are investigating these reports and will update as soon as possible.

Posted Mar 16, 2023 - 14:41 UTC

This incident affected: Isolation Zone 0 (Sharpen Q).